Privacy Policy
Woodlands Family Theme Park Privacy Policy
Our privacy Policy
Keeping your personal information safe and secure is our top priority. All your personal information will be held and used in accordance to the General Data Protection Regulation 2016/679 by Woodlands Family Theme Park & Woodlands Grove Caravan and Camping Park.
Your information will only be used in the following ways:
- To maintain an updated list of customers
- To maintain and use an updated mailing list, for the dissemination of Woodlands Family Theme Park
- To respond to queries by email
What information do we collect?
- When you visit our website you may provide us with information such as name, address, postcode, email address, mobile phone number, credit or debit card details and information when purchasing booking your tickets or purchasing gift vouchers.
- By corresponding with us by email, in which case we may retain the content of your email messages together with your email address and our responses.
What do we do with the information?
- We use your information to contact you via email in regards to upcoming promotions, events and latest news.
- To answer any queries you may have about the parks.
How long do we hold your information?
- We only retain your information for as long as is necessary for the purpose or purposes for which we have collected it.
How do we contact you?
- We may contact you to provide the services that you have purchased or registered for. Depending on your preferences and the information you have provided we may contact you by post, email, telephone or text messaging.
Protecting your information
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our websites. The internet sometimes is not a secure medium of communication. Woodlands Family Theme Park cannot guarantee the security of any information you input on this website or send to us on the internet.
Children’s Privacy
Children’s Privacy is of upmost importance to us. We do not knowingly collect information from children under the age of 14 without obtaining parental consent.
Links to other websites
The website may contain links that make it easier for users to visit other websites. If you use the links to leave this website and to visit one operated by a third party, we will not have any control over that website, or its use of cookies.
Woodlands Family Theme Park cannot be responsible for your protection and privacy when visiting such websites. You should check the privacy policies of those websites before entering any personal information.
Changes to our Privacy Policy
If we decide to change our Privacy Policy, we will post the changes on this page.
Contact Us
If you have any questions regarding our Privacy Policy, please contact us via email: fun@woodlandspark.com
DigiTickets Privacy Policy
Who we are
In this privacy policy references to "we", "us" and "our" are to Woodlands Family Theme Park. References to "our Website" or "the Website" are to woodlands.digitickets.co.uk.
Information collected and its use
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.
We do not store any credit card details.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Cookie Policy
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
Cookie |
Name |
Expiration Time |
Purpose |
Shopping Basket |
PHPSESSID |
24 minutes |
This cookie is used to keep track of what items are in a user's shopping basket. |
Cookie Consent |
dtAnalyticsConsent |
1 year |
This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled. |
Google Analytics |
_ga |
2 years |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
_gid |
24 hours |
||
_gat_tracker-name |
1 minute |
||
Microsoft Clarity |
_clck |
1 year |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. |
_clsk |
1 year |
||
CLID |
1 year |
||
ANONCHK |
1 year |
||
MR |
1 year |
||
MUID |
1 year |
||
SM |
1 year |
||
New Relic |
__cfduid |
1 year |
This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. |
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Woodlands Family Theme Park
Totnes
TQ9 7DQ
Other websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
Our payments are processed using : Sage Pay
